elcome to Whitewater Health Online
Whitewater Health is a Partnership of six doctors working from two sites, one at Hook and one at Hartley Wintney. The Practice has grown steadily since 1920 and now serves 17,000 patients from two purpose built surgeries.
Whitewater Health will be moving to a new appointment system on 6th August 2018. Please bear with us through the training and transitional period. The new system will be mean patients only need one online login for booking appointments and ordering prescriptions. Please sign up to Patient Access by speaking to one of the receptionists, by doing this you will be able to order repeat prescriptions and book your appointments online. If you currently book your appointments online you will need to speak to reception and register for access to the new appointment system.
As our population grows, so does the need for local care from GP surgeries. To address this, we have been working closely with our local Clinical Commissioning Group, Chineham Surgery and The Clift Surgery in Bramley to ensure that appointments are available in the weekday evenings and during the weekends. This service is called ‘Improving Access’.
‘Improving Access’ is to be made available nationally from October 2018. However, we are one of three small groups of practices in the North Hampshire area that is testing the service, before making it more widely available. This allows for it to be developed and adapted, so that it is fit for purpose for the population of North Hampshire.
We now operate an extended hours service in conjunction with other local practices on a rota basis, so you can now book a routine appointment to see a GP or nurse on weekday evenings from 6.30pm to 7.30pm and on Saturday mornings from 9.00am to 11.00am.
To access these appointments you can either speak to a member of our reception team by popping into the practice or calling on 01256 762125 (Hook) 01252 842087 (HW) just as you would do with a regular day-time appointment. If available, you will be offered an appointment either at your own Surgery or at Chineham or The Clift Surgeries.
Whitewater Health PPG - 'One You' Healthy Weight Project
Over the past 6 months we have been promoting a project to help patients achieve and maintain a healthy weight. Please would you complete the short survey below to help us evaluate this project.
Any information you provide will only be used in accordance with the GDPR and the Data Protection Act 2018 and will be held securely. We will not share your information with anyone. The information we collect about you during the survey will be combined with all the information we collect on everyone involved so that you cannot be identified.
Any information you provide will be kept until the end of the project and it will then be securely destroyed.
Information provided for this survey will not be used for any other purpose than those specified.
Whitewater Health are using a free text messaging service to provide patients with up to date information about the practice and to ask them to contact the Surgery when necessary - Please make sure we have the most up to date mobile number for you.
Whitewater Health are pleased to sponsor 'Hook Runners' - the Village Running Club for all - please visit their website for more information
Nomination forms are also available at both surgeries.
All patients at the practice who are registered for Patient Access online services can now access their medication history, immunisations and allergies online.
PREFERRED METHOD OF CONTACT
All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.
For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery. We will then record your needs by highlighting it on your medical records.
(Site updated 14/08/2018)